I downloaded and installed the new driver for 1st gen 2i4. I thought it might be an out of date driver (I was using the original version) and found the latest update on their website. I recently had a problem with PowerTracks "not responding" for a while when working with large multiple track files, then resuming the task after about 10 - 20 seconds. I have a Focusrite Scarlett 2i4 1st gen interface running on Win 10, and has worked well for years. The BIOS, Firmware, and OS, as well as a few other devices have all been updated. I have to believe Mixcraft Pro Studio 9 is fine because it worked so well on the old Windows 10 machine, but there's something going on between it and this PC. I've seen known issues online with Windows ISR dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation, DPC Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation, and Hard Pagefaults- msmpeng.exe Microsoft Corporation, and that's what LatMon shows as well. He saw my posts at SOS and grabbed my complaint ticket, provided an older driver, and has continued to work with me. I don't know why you and one other had bad experiences with them. CeeBee, Jack Cole at Focusrite has been great. It's definitely not the Focusrite Scarlett or its drivers as Matt Finley knew it wasn't! I had to take it out of the mix to continue to diagnose the issue, and there's nothing wrong with the Scarlett. Guys, I am still struggling with audio dropouts with the new Dell XPS 8930. If all that checks out, only then would I begin to think that the Focusrite is the problem. check on your new PC that you do not have the HD Audio running in Device Manager, and if you do, disable it. Look for spikes from background processes.Ĭ. download and run either DPC Latency Checker or Performance Monitor. I strongly recommend you do these things, in this order:ī. They haven't done anything of substance there since 2017.ģ) I completely agree with Jim that your first task is to solve the freezes and that your Focusrite or its drivers may not be at fault at all.Ĥ) there are some standard things you should rule out, such as background processes that spike and cause your freezes. To say this in another way, the 2i2 is simpler and should pose fewer problems.Ģ) No Focusrite beta drivers apply here. One thing those all have in common that yours does not is the separate mixing/routing software. I've used 4i4, 8i8, and two 18i20s, a first and second generation. But I will offer a few things:ġ) I never had a 2i2. ![]() ![]() Warren, I'll admit I didn't read your post several times, which is what would be required to take it all in.
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